Juwai Limited is a Hong Kong registered business trading under the brands of juwai.com and listjuwai.com. We operate an online property site advertising international property to Chinese customers globally. Juwai is committed to protecting the privacy of our online visitors by providing a safe and secure online user experience. The following statement explains how Juwai Limited use, store and manage online visitors personal information collected on our websites.

Information about Online Visitors

Juwai Limited gathers information about all of our online visitors collectively, such as what areas users visit most frequently and what services users access the most. We only use such data anonymously and in the aggregate. This information helps us determine what is most beneficial for our online users, and how we can continually create a better overall experience for you. We may share this information with our partners, but only in the aggregate, so that they too may understand how visitors use our websites, and also create a better overall experience for you. We do not disclose information about your individual visits to any outside parties, except when the law requires it.
Online privacy concerns focus on the protection of “Personal Data” that an individual or other customer reasonably expects to be kept private. As the term suggests, “Personal Data” is information which can be associated with a specific person or entity, including but not limited to such information as a customer’s name, address, email address, telephone number, fax number, gender, age, national identification number, credit card information, bank account number, education level, occupation, household income, preferences, interests or favourite activities.

Personal Data

Juwai Limited may collect “Personal Data” from you via online purchases on our websites, member registrations, online surveys, email newsletter sign ups, contest registrations and other promotions.

Disclosure of Personal Data

We will not disclose this Personal Data except under the following circumstances:
  • You have specifically authorised us to disclose this information;
  • The recipient of this information is our subsidiary or parent company, or other affiliated legal entity with whom we are under common corporate control, which has agreed to comply with the terms of this Privacy Policy with respect to its use and disclosure of such personal information;

We have a good faith belief that disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce the applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Juwai Limited websites or the public as required or permitted by law.

We may use your email address for any purpose for which you provided it. We may also use it to respond to your feedback given about our websites or services, to provide you with any information you request, to confirm receipt of emails you have sent to us or if we need to contact you for any reason.

When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.

Transfer of Personal Data

Please note that all of your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the (countries) in which these computer networks are located may not have privacy laws as protective as the laws in your (country). When you provide us with your Personal Data, you also consent for your Personal Data to be transferred overseas. We currently have servers located in Singapore and Shanghai. We at all times ensure that your Personal Data is stored and secured correctly at all times.

If we become involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before Personal Data is transferred and becomes subject to a different privacy policy.

Other Information

Apart from this “Personal Data” information, Juwai Limited collects other information that does not personally identify you. Specific or aggregate information may be collected to help maintain accurate accounts, assist in marketing of our products and services and to help make our websites more useful to you. Juwai Limited may provide aggregated statistical information about user behaviour to reputable third parties, this is not Personal Data.

Collection of Personal Data

Juwai Limited may form relationships with other organisations to bring you additional Services. Participation in these Services is voluntary. If you disclose Personal Data to a third party in connection with such Services, your information will be subject to the practices and policies of that third party. We will clearly indicate when a Service is provided by someone other than us. We also require each such third party supplier or contractor to enter into a contract with us stating that such third party:
(i) will use your Personal Data only in direct connection with the relevant Service and
(ii) will not share your Personal Data with any other person or entity except as necessary to provide the relevant Service.
(iii) Has adequate security, storage and processing procedures in places to main your Personal Data.
Additionally, we may collect the following information about you:
  • your name, e-mail, address, gender, occupation or any other detail that you may submit to us through the website.
  • Your IP address and location;
  • Advise of any changes to the Juwai website
  • Advise you of any promotions and upcoming events that may be of interest to you.

Cookies

Juwai Limited uses a feature of your internet browser called “a cookie” to assign a user ID. Cookies identify your computer to our servers when you visit our websites and extend and customize the functionality of the service offered in certain areas of our websites. We suggest you have Cookies enabled on your internet browser to use Juwai Limited websites.
By using Juwai Limited websites, you consent to the use of Cookies. If you do not consent you may disable Cookies from your Internet browser.
We may use Cookies in the following ways:
  • to remember your preferences on the Juwai Limited websites;
  • identify your location, specific location information and your IP address.
  • how you are using the site and more generally to gather analytical information on the user to improve the Juwai websites.

Storage and Security of your Personal Data

Juwai Limited take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of collected data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical and technological security measures to guard against unauthorised access to systems where we store Personal Data.

Particularly sensitive information such as your credit card number is not stored in a server that is connected to the Internet. All transmission of data for the purposes of billing and collections is done via encrypted transmission between Juwai Limited websites and the relevant financial institution or collection agent.

Your personal password is confidential and is encrypted to ensure its secrecy.
We take all reasonable steps to protect the security of your Personal Data where reasonably practicable.

Accuracy and changes to your Personal Data

We will ensure at all times that the information we hold about you is accurate and up to date. Although, where you believe this is not the case, we will rectify the error as soon as practicable upon your request made to us in writing.
You may request access to your information by informing us in writing except where there are exceptions to this requirement under the applicable privacy laws.

Unsolicited commercial email or “SPAM”

“SPAM” means unwanted marketing or commercial email. Juwai Limited do not and have never supported or condoned sending SPAM email.
All marketing communications from Juwai Limited are based on online users’ email permission to market to them (“opt-in”). This means that you should not receive any commercial or marketing email from us unless you have requested it, that is, you have opted in. When you opt in, every piece of commercial or marketing email will contain an opt-out option, or “unsubscribe” function.
If you no longer wish to receive emails from Juwai Limited, you may click on “unsubscribe” link at a bottom of each email communication sent to you requesting to be removed from our email database.
Juwai Limited may also send you email with general information about goods and services we provide or available to you from other entities. Each time we do that, we will give you the opportunity to opt-out (“unsubscribe”) should you choose not to receive further emails of that type.

Additional Privacy Protections for Children Using the Internet

Juwai Limited join the industry in recognising that children, including young teens, may not be able to make informed choices about Personal Data requested online. Accordingly, we do not solicit or collect “Personal Data” information from children and teenagers under the age of eighteen and request that you certify this requirement on all our websites’ email collection forms.

Amendment of Privacy Policy

We reserve the right to amend the terms and conditions of this Privacy Policy from time to time and without notice. We suggest you regularly review this Privacy Policy for any changes.

Office details and contact information

Hong Kong –
Level 35, Times Media Centre, 133 Wan Chai Road, Wan Chai, Hong Kong
+852 5804 4670
Shanghai –
Room 501, 1929 Office Complex, 687 East Daming Road, Hong Kou District, Shanghai, China
+86 21 6015 9000
Please complete the online form to contact Juwai.com [Click Here]