PLEASE READ THESE TERMS AND CONDITIONS “Terms” CAREFULLY AS THEY CONTAIN
IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS WHEN USING
JUWAI.COM, OR ANY OTHER PART OF THE JUWAI NETWORK (“this Site”).
Effective Date: 1st September 2010
This website is operated by Red Circle Limited. (“we”, or “us”). Our
office address is Level 35 Times Media Centre, 133 Wan Chai Road, Wan Chai,
Hong Kong and our telephone number is +852 2850 5083.
Please read these Terms and Conditions (T&Cs) carefully. They cancel
and replace any previous versions of our T&Cs. The use of the Juwai
Platform/Service is conditional upon these T&Cs.
We may change these T&Cs by posting the revised version on our website
for a reasonable period before they become effective. Please check our
website from time to time. You will be bound by the revised agreement if
you continue to use our website or services following the effective date
shown. If you are a business with an account with our Site and you don’t
agree to the changes (provided that they are important ones and not
required by applicable law or regulations), you can cancel your account
by providing notice by email to email@example.com.
In this Agreement (except where the context otherwise requires): the
clause headings are included for convenience only and shall not affect the
interpretation of this Agreement; use of the singular includes the plural
and vice versa; use of any gender includes the other genders; any reference
to “persons” includes natural persons, partnerships, companies, corporations,
associations, organisations, governments, foundations and trusts
(in each case whether or not having separate legal personality);
any reference to a statute, statutory provision or subordinate legislation
(“legislation”) shall (except where the context otherwise requires) be
construed as referring to such legislation as amended and in force from time
to time and to any legislation which re enacts or consolidates
(with or without modification) any such legislation; any reference to an
English legal term for any action, remedy, method of judicial proceeding,
legal document, legal status, court, or any legal concept or thing shall,
in respect of any jurisdiction other than Hong Kong, be deemed to include a
reference to what most nearly approximates in that jurisdiction to the
Hong Kong legal term; any phrase introduced by the terms “including”, “in
particular” or any similar expression will be construed as illustrative
and will not limit the sense of the words preceding those terms.
In this Agreement, unless the context otherwise requires, the following
words and expressions shall have the following meanings:
“Account” means the business relationship governed by this Agreement;
“Data” means all data, information and materials;
“The Principal” means you, the person or entity in whose name you are opening an Account;
“www.juwai.com” means the website hosted at www.juwai.com and any affiliate or subsidiary sites;
“list.juwai.com” means the marketing website used by international agents to
understand listing and subscription products of Juwai.com;
“agentadmin.juwai.com” means the back end, members only log in area where
members manage their account, profiles, subscriptions, property and
“Subscription Fee” means any fee changed for listing content on Juwai as
selected by the principle within the platform;
“Platform” means a software mechanism designed for managing the Account and
controlling the Fee by Juwai and Listjuwai and accessible by the Principal
at www.juwai.com, list.juawi.com, and agentadmin.juwai.com;
“Lead” means a Customer referral made from juwai.com;
“Property Information” means information (to include, without limitation,
photographs and property descriptions) relating to real estate listed by The
Principal on juwai.com;
“Intellectual Property” means all intellectual property rights, including
patents, utility models, inventions, copyrights, database rights, design
rights, trade and service marks, trade names domain names, moral rights,
topography rights, trade secrets and know-how in all cases whether or not
registered or registrable and including all registrations and applications
for registration of any of these and rights to apply for the same, and all
rights and forms of protection of a similar nature or having equivalent or
similar effect to any of these existing anywhere in the world;
“Services” means any and all services and technologies designed to refer
Customers from juwai.com to the Principal, and any Advertising;
“Site” means juwai.com or list.juwai.com;
“Advertisement” means online and offline promotions of any kind such as
property listings, email newsletters, featured placements, 3rd party display
advertising, Editorial, sponsorships, advertorials etc
“Customer” means a user of juwai.com or any other individual or entity
referred to the Principal by juwai.com.
Use of our Site – General
You must be 18 years or over to open an Account with our Site.
You must comply with our reasonable instructions concerning use of our Site.
You must supply us with correct information on registration and keep your information up to date.
You must not:
use our Site for junk mail, spam and pyramid or similar or fraudulent schemes;
do anything which may have the effect of disrupting our Site
including worms, viruses, software bombs or mass mailings;
attempt to gain unauthorised access to any part of the Site or related equipment; or
use our Site other than for the purposes set out in these terms and conditions.
on-sell Juwai to an account other than your own
We provide website enquiry forms with each property listing for the sole
use of users making genuine enquiries relating to the listing. We reserve
the right to monitor use of these forms and to delete any communications
that is not genuine (such as unsolicited commercial marketing).
All Property Information of any real estate sold or which is no longer
available on the market must be removed from the Site within 10 working days
of the Principal becoming aware of such information.
We reserve the right to check all new Advertisements submitted to us. We
will do so within a reasonable period after they have been submitted to us.
We reserve the right at our discretion to reject Advertisements that:
- relates to real estate that has already been listed by another company on juwai.com
- relates to Real Estate for which another company can demonstrate marketing rights
- juwai.com does not wish to make available to its Customers for any reason it so determines;
- is in breach of any of its obligations under this agreement, temporarily or otherwise.
- Is in breach of any advertising guidelines set by governments in any given markets
Advertisers must ensure that property listings and other Advertisements
are accurate and up to date, are not misleading, comply with all applicable
laws, regulations and codes of conduct and do not infringe any third party
intellectual property or other rights. Also, such content must not be
offensive, vulgar, racist, abusive, invasive of another’s privacy or
All Advertisements must also comply with the following guidelines:
Advertisements must not include claims relating to the property or
proposed transaction which are not matters of fact or which cannot be
checked by reasonable inspection or survey, or in the case of any legal
matters, verified by relevant documents; and
We reserve the right in our discretion without notice to edit the text
or layout of Advertisements submitted to or posted on our Site (including
removal of hyperlinks to, or addresses of, or other websites from property
listings) or to locate or relocate Advertisements on our Site where we think
Only one property can appear on each listing, except in the case of
multiple units at the same location. We reserve the right in our discretion
to determine whether multiple units do qualify for a single listing. The
property initially listed may not be changed without our prior written
We may at any time immediately cancel your registration or use of our
Site without cause including removal of any Advertisement. If so, we will
refund in full any fees already paid for the period in respect of which we
take such a step.
we may without giving notice or reasons remove or suspend any Advertisement
or terminate a user’s registration or right to use our Site. In such case we
will provide a refund pro rata of any relevant fees paid for any unused
We have good reason to believe that you have breached this agreement
or that it is necessary to protect us or our users; or
We receive a complaint relating to an Advertisement or an Advertiser
or to products or services referred to in an Advertisement; or
- We are required by law or appropriate authority
We cannot be held legally responsible for loss or damage resulting from
editing, rejection, suspension or removal of an Advertisement or from
termination of registration for or of use of our Site provided we act in
accordance with this agreement.
If we have given notice in accordance with any of the previous
paragraphs, you must not attempt to re-register for or use our Site or
services or re-post or re-submit the relevant content as the case may be.
We may in our discretion change or remove any feature of our Site. If
this is a significant part, we will refund any applicable fees already paid
for the remainder of the period to which the fee relates.
We will provide up to 14 days buffer time to prepare
materials before your listing is published live. Buffer period is effective
upon completion of purchase.
Performance of advertisements.
No guarantee is given to the number or quality of leads generated.
Juwai only guarantees the marketing of your property on Juwai.com and
to the users of Juwai.com network of consumers. External factors such as
location, price, photos, descriptions, brand and inclusions are factors
determining interest in a property.
Advertiser will use best endeavours to ensure that listings content
is delivered to Juwai in a timely manner, and that best efforts are made to
provide comprehensive and accurate information regarding each listing.
Juwai will provide all regular reports through Juwai Admin
Aggregators must announce their syndication to their members on at least a quarterly basis.
Customers of Aggregators, who wish to market/advertise/list on Juwia.com,
must first have a membership to Juwai.com.
Customers of Aggregators must only list properties, which they have the
direct right with the vendor to market and sell the property.
Customers of Aggregators can list up to 100 properties on
Juwai.com at any one time but must first comply with the requirements in
clauses 5.1, 5.2 and 5.3
Customers of Aggregators that do not have a membership to Juwai.com,
will not have any listings or content displayed on Juwai.com.
Juwai Limited reserves all rights in enforcing these clauses.
Data Supply and Data Use Agreement
License - you hereby grant Juwai.com a license to translate and publish
your data (your ‘Data”). As Juwai.com is a foreign language property portal,
we will be translating key feature data as supplied by you by wither data
entry or XML. Our translating resources and staff will ensure the optimal
translation of features.
Data Standards - you will provide us with data in an agreed data format
and agree not to provide us with data which you do not have the right to
publish or syndicate. You will not provide data that infringes or
misappropriates any third parties rights. If you find that you have loaded
to correct or load a new data file, notifying us at firstname.lastname@example.org.
Data Use – you grant us a non-exclusive, worldwide, royalty-free,
perpetual, license to use, reproduce, edit and exploit the Material in any
form and for any purpose.
Indemnity - you indemnify us against any claim against any claim relating to your source data.
General - this agreement does not create any agency, partnership, joint
venture, employment or franchise relationship.
Principle agrees to licence juwai.com, with a perpetual worldwide right to display its listings date.
Juwai.com operates a subscription based service and bills on regular
periods as defined by each payment plan.
Payments must be made by the methods shown on our site.
Payments are in advance of provision of service.
You authorise Juwai Limited to charge your card in accordance with
your subscribed plan.
Failure to notify Juwai of the termination of your subscription means
the subscription is valid for a continuing term in line with your billing
Subscriptions can be terminated any time after the end of the minimum
subscription terms by notification to email@example.com. Minimum
subscriptions are the full term of the subscribed subscription package.
Requests for cancellation of a continuing subscription must be made in
writing 48 hours prior to the new billing cycle as defined by your rate
plan. Every effort will be made for requests that occur after this time
however they cannot be guaranteed.
Request for termination prior to the end of a minimum term are not
permitted except in the case of extreme financial hardship accompanied by a
request in writing.
Termination will take effect within from the end of the minimum
subscription term or as agreed by both parties.
You remain liable for all fees incurred up to the end of the current
service provision date.
You can also cancel this agreement where otherwise permitted in these T&Cs.
This Agreement may be immediately terminated if there is any breach of this Agreement.
Termination of this Agreement, howsoever caused, shall be without
prejudice to any rights or liabilities accrued at the date of termination
and shall result in the removal by juwai.com of all Property Information
uploaded on juwai.com.
If a subscription is cancelled prior to the end of the minimum term,
and the user wishes to join Juwai.com in the future, you must first pay out
any outstanding balance from their previously cancelled subscription.
Juwai operates a subscription service business and is invoiced in advance.
Refunds are given without question in the instance where a credit card
has been incorrectly charged or clerical error on the behalf of Juwai or it
e-commerce providers. Please email firstname.lastname@example.org if this is the case
for immediate action.
Juwai bills your credit card automatically based on the terms and
conditions of your plan. Legitimately charged fees will not be refunded.
If Juwai invoices you incorrectly through fault of the payment gateway, full refund will be given.
If you wish to cancel your subscription prior to the end of the term,
you may request a cancellation in writing not less than 48 hours prior to
your subscriptions renewal.
Property traffic, listing enquiry, leads or property viewings are not grounds for cancellation.
Any username, password, activation code or similar information allocated
to you is personal and not transferable. You must keep these secure and not
disclose them to any third parties. Protect against unauthorised access to
your computer. Ensure that you sign off when you finish using a shared
You are responsible for the acts or omissions of anyone who uses your
information or account, whether fraudulent or not. You agree to indemnify Us
against any claims of this kind.
You must notify Us immediately of any apparent breach of security such
as loss, theft, misuse or unauthorised disclosure or use of a password. In
such case you should immediately amend your password.
We will also take all reasonable steps to ensure the security of your
information where it is in our control to do so.
Site and Service Availability
You will need reliable internet access. Some features will require
broadband access for the best quality of service. We cannot and do not
accept any responsibility for your hardware or software or for the costs of
accessing our Site.
We will do our best to maintain the operation of our Site and to
rectify faults if they occur but cannot guarantee that the site will be
uninterrupted or error-free or will achieve particular results nor do we
guarantee the integrity or security of data.
We may have to suspend the site for repair, maintenance, improvement or
other technical reason. If so, we will do our best to ensure that the
suspension takes place at a time when our Site is least likely to be used
and that the suspension is for the shortest period possible.
We may make changes to the Site provided that these do not have a
significant adverse effect on their quality.
If you are supplying Advertisements to our Site via an automated
“feed”, you must comply with our technical requirements and ensure that the
data does not contain viruses, Trojans or the like or otherwise unreasonably
interfere with our Site and shall make the feed available to Us in the
agreed location not less than once per week.
The Principal acknowledges and agrees that all right, title and
interest in and to all Intellectual Property Rights in the Services and/or
juwai.com are and shall remain the exclusive property of juwai.com.
The Principal shall indemnify and keep juwai.com indemnified against
any and all losses arising from any claims brought against juwai.com that
Property Information supplied by the Principal and uploaded onto juwai.com
infringes the Intellectual Property Rights of a third party.
Except as expressly permitted in this Agreement, the Principal shall
not, and shall not permit others to: (i) modify, translate, create or
attempt to create derivative copies of or copy the Services or juwai.com in
whole or in part; (ii) reverse engineer, decompile, disassemble or otherwise
reduce the object code of the Services or the juwai.com to source code form;
(iii) distribute, sublicense, assign, share, timeshare, sell, rent, lease,
transmit, grant a security interest in or otherwise transfer the Services or
the Principal’s right to use the Services.
Limitation of Liability
Nothing in this Agreement excludes or limits the liability of either
party for death or personal injury caused by its negligence or for any
matter which it would be illegal for either party to exclude or attempt to
exclude its liability or for fraud or fraudulent misrepresentation.
All warranties, representations, guarantees, conditions and terms other
than those expressly set out in this Agreement, whether express or implied
by statute, common law, trade usage or otherwise, and whether written or
oral, are hereby, to the fullest extent permitted by law, expressly excluded
from this Agreement.
You must give us a reasonable opportunity to remedy any matter for
which We are liable before you incur any costs remedying the matter
If you are a business, our liability of any kind (including our own
negligence) with respect to our Site for any one event or series of related
events is limited to the total fees payable by you in the 12 months before
the event(s) complained of.
If you are a business, you will indemnify us against all claims and
liabilities directly or indirectly related to your Advertisement (if you are
an advertiser) and/or breach of this Agreement.
If you are a consumer, you will liable for any loss or damage we suffer
arising from your breach of this Agreement or misuse of our Site.
We are not obliged to conduct any independent investigations to verify
the accuracy of Property Information provided by the Principal for upload
The obligations of each party under this Agreement shall be suspended
during the period and to the extent that that party is prevented or hindered
from complying with them by any cause beyond its reasonable control,
including (but without prejudice to the generality of the foregoing
expression) strikes, lock-outs, labour disputes, act of God, war, riot,
civil commotion, malicious damage, compliance with any law or governmental
order, rule, regulation or direction, accident, breakdown of plant or
machinery, fire, flood and storm.
In the event of either party being so hindered or prevented, the party
concerned shall give notice of suspension to the other party as soon as
reasonably possible, stating the date and extent of the suspension and its
cause, and the omission to give such notice shall forfeit the rights of that
party to claim suspension. Any party whose obligations have been suspended
as aforesaid shall resume the performance of those obligations as soon as
reasonably possible after the removal of the cause and shall so notify the
other party. In the event that the cause continues for more than 3 months,
either party may terminate this Agreement by giving the other party 30 days’
This agreement constitutes the entire agreement between you and us in
connection with our Site. We may assign all or part of our rights or duties
under this agreement provided we ensure that your rights under this
agreement are not prejudiced.
Nothing in this Agreement or any document referred to in it or any
arrangement contemplated by it shall be construed as creating a partnership
between the parties for any purpose whatsoever and neither party shall have
the power or authority to bind the other party or impose any obligations on
it to the benefit of any third party.
Each party shall treat as strictly confidential and shall procure that
its employees, sub-contractors and agents treat as strictly confidential all
information received or obtained as a result of entering into or performing
this Agreement which relates to: the provisions of this Agreement or any
documents ancillary thereto; the making of, or the negotiations relating to,
this Agreement; and/or the other party, and shall only use the same in
connection with matters concerning this Agreement.
Changes to these terms and conditions
We may change these terms and conditions from time to time. Any changes
will be displayed on our website. You are deemed to have agreed to any
changes when you next use our website following such changes.
The terms set out in this Agreement shall be governed and construed by
the laws of Hong Kong, China SAR and the parties hereby agree to submit to
the exclusive jurisdiction of the Hong Kong Courts.
If you have any complaints, please contact us via the contact details
shown on our website or write to our registered office shown at the start
of these T&Cs.